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HELP/CNN MEMBER SERVICES
Frequently Asked Questions about CNN Member Services

By registering on CNN.com, you will be able to setup your CNN Profile giving you easy access to personalized services, including e-mail alerts and newsletters, commenting services, and saving articles.

• REGISTER NOW!

GENERAL INFORMATION AND HELP:
• What do I get if I register with CNN.com?
• Is CNN registration free?
• I'm already registered. How do I sign in?
• What if I can't sign in?
• What if I receive an "e-mail address not recognized" error message?
• Why do I have to answer so many personal questions?
• After I fill out the online form, why do I have to confirm my e-mail address?
• What is a browser cookie?
• I have read the FAQs, but am still having a registration/profile issue. Where can I log a support request?

E-MAIL:
• How are E-mail Newsletters and Your E-mail Alerts different?
• What if I haven't been receiving my e-mail newsletters?
• Do I have to register to unsubscribe from a newsletter?
• I have read the FAQs, but am still having trouble unsubscribing. Where can I log a support request?

PASSWORD AND PROFILE MANAGEMENT:
• What if I forgot my password?
• How do I change my password?
• What if my password hint doesn't remind me of my password?
• How do I update my account profile?

TECHNICAL:
• Why does profile just keep loading and never connect when I try to sign in?
• How can I change my current screen name in my profile?


GENERAL INFORMATION AND HELP:

What do I get if I register with CNN?
When you register, you will receive instant access to several different services including personalized e-mails alerting you to news stories, Breaking News Alerts and E-mail Newsletters. You can also get sports scores and sports news from SI.com.

Your E-mail Alerts
You can easily follow the news that matters to you with CNN.com's free personalized news tracking service. CNN.com will e-mail you an alert each time a story is published that matches your selected topics, such as people, locations and issues. More about Your E-mail Alerts.

Breaking News Alerts
With breaking news e-mail alerts you can be one of the first to know the latest developments on the biggest news stories. Subscribe to Breaking News Alert.Subscribe to Breaking News Alert.

E-mail Newsletters
Want a daily summary of top stories delivered to your inbox? How about a weekly roundup of political or health news? CNN's suite of E-mail Newsletters delivers you the latest coverage on politics, health, business, technology and more. Select one, two, or sign up for them all -- including free newsletters from CNN's premier on-air shows and anchors.Activate your E-mail Newsletters.


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Is CNN registration free?
Yes, CNN registration is a free service provided to our users. After completing the simple registration process, you will have immediate access to the CNN preferences on any CNN site.

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How do I register?
Registration is easy. Simply complete the registration form, then reply to the confirmation e-mail sent to your inbox and you're a member. Register now!

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I'm already registered. How do I sign in?
If you've already a registered with CNN.com, you can sign in here to access your profile. You can also access your profile by clicking on the "e-mail alerts" link at the bottom of every page. Once you're prompted on the sign in screen, enter your e-mail address and password Sign in now!

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What if I can't sign in?
Double-check your e-mail address and password. The e-mail address and password fields are case sensitive. If you are unsure of your password, click the "forgot password" link. If you are sure of your e-mail address and password, and continue to have problems, please log a support request here.


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What if I receive an "e-mail address not recognized" error message?
If you are receiving an error message that indicates your "e-mail address not recognized," then a CNN preferences account has not yet been created using that e-mail address. If you have not registered as a CNN member, register now.

If you were subscribed to the Breaking News Alert or any E-mail Newsletter before July 2004, please refer to the e-mail section of this FAQ for more details.


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Why do I have to answer so many personal questions?
Collecting information about users helps us tailor product offerings so we provide a constantly improving group of member service. Personal information is used for internal purposes only and will not be shared, sold, or otherwise distributed, in accordance with CNN's Privacy Statement.

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After I fill out the online form, why do I have to confirm my e-mail address?
By requiring you to acknowledge receipt of an e-mail sent to your inbox, we hope to confirm that the person with access to the e-mail account is the person who registered. For your security we seek to protect your personal information and prevent anyone else from setting up accounts in your name for spam or any other type of misuse.

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What is a browser cookie?
A browser cookie is a small text file placed on your computer by a Web site you visited. Some Web sites, like CNN.com, use browser cookies to recognize repeat users. This helps repeat users bypass sign-in or registration pages and allows CNN.com to track user behavior across all the CNN sites.

Cookies are not programs. They cannot damage your system or files. Generally, cookies work by assigning a unique number to each user that has no meaning outside the site that placed the cookie. In other words, you are not identified personally; we only track number randomly assigned to you.

Some of our advertisers use cookies as well. They collect click-thru data on the advertisements to gauge how well individual advertising campaigns work.

If you do not want information collected in this way, most browsers have a simple procedure allowing you to accept or deny cookies on a case-by-case basis. This feature is usually located in the "Options" or "Preferences" menu of your browser.

However, cookies are necessary to use certain features (for example, customized delivery of information) that require registration. To learn more about cookies and your privacy rights, read CNN's Privacy Statement.


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E-MAIL:

How are E-mail Newsletters and Your E-mail Alerts different?
E-mail Newsletters refers to daily, weekly and breaking news triggered e-mails or promotional notices written or developed by CNN staff specifically for E-mail Newsletter subscribers. More about E-mail Newsletters.

Your E-mail Alerts is a personalized service that sends you e-mails after one of the CNN Web sites publishes a story on a topic you have selected. You can select the topics from a list or customize e-mail alerts based on keywords. You can also select the frequency you receive the e-mails. For example, you can receive an e-mail whenever a story is published or once a day, week or month. You can also select the delivery method -- text e-mail, HTML e-mail, or wireless e-mail and/or message. More about Your E-mail Alerts.


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What if I haven't been receiving my E-mail Newsletters?
If you currently use software to block e-mail spam, your e-mail newsletters may be getting blocked. Double check that the following domains are on your allowed list.
•  mail.cnn.com
•  lists.cnn.com
•  mail.cnnmoney.com
•  lists.cnnmoney.com
•  proc.turner.com

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Do I have to register to unsubscribe from a newsletter?
No, you do not have to register to unsubscribe from an E-mail Newsletter. To unsubscribe, simply click the one-click unsubscribe link listed at the bottom of the last e-mail you received.

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PASSWORD AND PROFILE MANAGEMENT:

What if I forgot my password?
If you are on a "Sign in" page, click the "Forgot password" link and we will display your password hint. If you still can't remember, select the "reset your password" option.

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How do I change my password?
From any preferences page, click the "Preferences" link, and then select "Change my password." While updating your password, don't forget to also update your password hint. If you cannot remember your password, click the "forgot password" link on any "Sign in" page.

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What if my password hint doesn't remind me of my password?
If your password hint doesn't help, you may choose to reset your password. From the password hint page, click the "reset your password" link. We will send an e-mail to your primary e-mail address with a reset code. Once you receive the code, you will be prompted to enter it along with a new password. If you have issues with your password reset, please log a support request here.

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How do I update my account profile?
From any CNN.com page click the "Sign In" link, and then under your profile select "Edit my details."

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TECHNICAL:

Why does profile just keep loading and never connect when I try to sign in?
At the time of your initial registration, screen names were not a factor, but this has since become a required profile feature and the addition of a screen name will restore full functionality to your profile. If you are experiencing this issue, please log a support request here.

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How can I change my current screen name in my profile?
Currently, users are unable to edit a screen name under their personal profile, If you would like to change your current screen name, please log a support request here.

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